Terms & Conditions

All studio bookings are subject to availability and are confirmed only after the required booking information and payment or deposit have been received. When making a booking, you agree to provide accurate information, including:

• Your name and contact details
• Date and time required
• Type of production or session
• Number of people attending
• Equipment or additional services required
• Any special requirements related to your production

Your booking time includes the agreed start and end time. Clients are expected to arrive on time and be ready to begin their session at the scheduled time.

Payment requirements will be communicated at the time of booking. Where a deposit is required, the booking is not considered confirmed until the deposit has been received.

Any outstanding balance must be paid according to the payment terms provided by Media Setroom. Additional charges may apply for services, equipment, studio time, overtime, cleaning, repairs, or other requirements not included in the original booking.

We understand that plans can change. However, cancellations and rescheduling may be subject to our applicable cancellation policy.

Bookings cancelled within the specified cancellation period may result in the loss of a deposit or booking fee. Rescheduling requests are subject to studio availability and may require additional payment where applicable.

Media Setroom reserves the right to determine whether a booking qualifies for a refund, credit, or rescheduling. Any cancellation or rescheduling policy communicated to you at the time of booking will take precedence.

Your booking begins and ends at the time stated in your confirmation. Late arrival does not automatically extend your booking. If you arrive late, your session may still need to end at the originally scheduled time.

If additional studio time is available, you may request an extension. Overtime will be charged at the applicable studio rate and must be approved by Media Setroom.

Clients must leave the studio and return it to its agreed condition at the end of their booking.

Media Setroom is intended for professional and creative production purposes, including:

• Photography
• Video production
• Podcast recording
• Interviews
• Social media content
• Product photography and video
• Brand campaigns
• Creative projects
• Commercial productions
• Other approved content creation activities

The studio must only be used for lawful and approved activities. Clients may not use the studio for activities that are dangerous, illegal, disruptive, or likely to damage the property, equipment, or reputation of Media Setroom.

The number of people permitted in the studio may be limited depending on the size and requirements of the space.

Clients must inform Media Setroom in advance if they expect a large production team, crew, guests, models, talent, or additional personnel.

Media Setroom reserves the right to limit access where the number of attendees creates safety, operational, or space concerns.

Any equipment, furniture, props, fixtures, or other studio property provided by Media Setroom must be handled with care.

Clients are responsible for equipment and property while using the studio. Clients will be charged for the repair or replacement of property damaged, lost, or misused during their booking where the damage or loss is caused by the client, their team, guests, talent, or suppliers.

Clients must not move, modify, disconnect, or operate specialist equipment unless they have been authorized or instructed to do so.

Clients are responsible for any damage caused to the studio, furniture, equipment, fixtures, props, or other property during their booking. This includes damage caused by members of the production team, guests, models, talent, contractors, or suppliers associated with the booking.

Where damage occurs, Media Setroom will charge the client the reasonable cost of repair or replacement.

Clients are expected to leave the studio in substantially the same condition in which they found it.

Additional cleaning fees may apply where a booking results in excessive mess, spills, stains, waste, or other cleaning requirements beyond normal studio use.

Food, drinks, paints, liquids, smoke, special effects, or other materials that could damage the studio must be approved by Media Setroom in advance.

Clients retain ownership of their original creative content unless otherwise agreed in writing. Media Setroom does not claim ownership of photographs, videos, podcasts, recordings, or other creative work produced by clients during their booking.

Clients are responsible for obtaining all necessary permissions, releases, licenses, and rights for people, music, images, trademarks, products, artwork, or other materials included in their production.

Media Setroom may occasionally create photographs or videos of the studio, productions, or behind-the-scenes activities for marketing and promotional purposes.

We will seek appropriate permission before using identifiable client content, likenesses, or private production materials for promotional purposes.

If you do not want your session or production featured in Media Setroom's promotional materials, please notify us before your booking.

Clients are responsible for their personal belongings and production equipment while using the studio. Media Setroom is not responsible for lost, stolen, or damaged personal property brought onto the premises, except where liability cannot legally be excluded.

Please do not leave valuable items unattended.

Clients must follow all reasonable safety instructions provided by Media Setroom staff. Emergency exits, fire safety equipment, electrical systems, and other safety equipment must remain accessible at all times.

Any activity involving hazardous materials, open flames, smoke effects, heavy equipment, unusual electrical requirements, or other potential safety risks must be disclosed and approved in advance.

Media Setroom may stop or refuse any activity that it reasonably believes presents a safety risk.

Clients bringing children or individuals under the age of 18 to the studio are responsible for ensuring appropriate adult supervision and obtaining any required parental or guardian consent.

Media Setroom is not responsible for supervising minors during a booking.

Large-scale productions, commercial campaigns, music videos, productions requiring additional crew, extended setup times, special equipment, or special studio arrangements may be subject to separate pricing and terms.

Please contact Media Setroom in advance to discuss production requirements.

The following activities are not permitted without prior written approval:

• Illegal activities
• Activities involving weapons or dangerous materials
• Open flames or uncontrolled fire
• Smoking or activities that may damage the studio
• Unauthorized alterations to the studio
• Activities that may cause significant damage to property
• Any activity that violates applicable laws or regulations

Media Setroom reserves the right to immediately terminate a booking if prohibited or unsafe activities take place.

Media Setroom reserves the right to refuse, suspend, or terminate a booking where:

• The studio is being used for an unlawful or unsafe purpose
• The client breaches these Terms & Conditions
• The client or their guests behave abusively, threateningly, or disrespectfully
• Studio property is being deliberately or recklessly damaged
• The client provides materially false or misleading booking information

Where a booking is terminated due to a serious breach of these terms, the client may not be entitled to a refund.

Media Setroom will take reasonable steps to provide a safe and professional environment. However, Media Setroom is not responsible for losses arising from circumstances outside our reasonable control, including equipment failure, power outages, internet interruptions, third-party service failures, unforeseen building issues, or other circumstances beyond our control.

Clients are responsible for their own production schedules, equipment, files, recordings, and backups. We strongly recommend that clients maintain appropriate backups of important content and production files.

Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limited under applicable law.

Media Setroom will not be considered responsible for failure or delay in providing services due to circumstances beyond our reasonable control. These may include natural disasters, severe weather, government restrictions, power or utility failures, emergencies, civil disturbances, strikes, or other unforeseen events.

Where possible, we will work with the client to reschedule the booking or provide an appropriate alternative.

Media Setroom may update its services, pricing, studio layout, equipment, facilities, or policies from time to time.

Where a change materially affects an existing confirmed booking, we will make reasonable efforts to communicate the change to the client.

Information provided to Media Setroom during the booking process is handled in accordance with our Privacy Policy. By using our website or booking our studio, you acknowledge that you have read and understood our Privacy Policy.

By submitting a booking request, making a payment, or using the Media Setroom studio, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

If you are booking on behalf of a company, brand, production team, or organization, you confirm that you have the authority to accept these Terms & Conditions on their behalf.

If you have questions about these Terms & Conditions, your booking, or our studio policies, please contact us.

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