Privacy Policy

When you interact with Media Setroom, we may collect information such as:

• Your name
• Phone number
• Email address
• Company or brand name
• Booking and appointment details
• Payment and billing information
• Information about your project or content requirements
• Messages, enquiries, and other communications you send to us
• Photos, videos, audio recordings, or other content you create or provide during your studio session, where applicable
• Technical information such as your IP address, browser type, device information, and website activity

We only collect information that is reasonably necessary to provide our services, manage bookings, communicate with you, and improve your experience.

We may use your information to:

• Process and manage studio bookings
• Communicate with you about your booking or enquiry
• Provide our studio and related services
• Process payments and invoices
• Understand your studio and production requirements
• Respond to questions, requests, or customer support enquiries
• Improve our studio, website, and customer experience
• Send important updates regarding our services
• Send promotional or marketing communications where you have given permission or where permitted by applicable law
• Protect our studio, clients, staff, and business from fraud, misuse, or security threats

Media Setroom respects the creative work of our clients. Content created during a session including photographs, videos, podcasts, recordings, product content, and other creative materials remains the property of the client or the relevant rights holder unless otherwise agreed in writing.

We will not use your content for advertising, social media, portfolio purposes, or promotional materials without your permission, except where you have expressly agreed to such use in your booking or another written agreement.

Because Media Setroom is a content creation studio, photography, video, and audio recording may take place within our premises.

Clients are responsible for ensuring that they have the appropriate permission and rights for any individuals, products, music, artwork, trademarks, or other materials included in their production.

If Media Setroom captures behind-the-scenes content, photographs, or videos for promotional purposes, we will seek the appropriate consent before using identifiable client content or images.

We take reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no online system or method of electronic storage can be guaranteed to be completely secure. While we take reasonable steps to protect your information, you acknowledge that information transmitted online carries some level of risk.

We do not sell or rent your personal information.

We may share information with trusted service providers where necessary to operate our business and provide our services. These may include payment processors, booking platforms, website hosting providers, communication services, and other business partners.

We may also disclose information where required by law, legal proceedings, or to protect the rights, safety, and security of Media Setroom, our clients, or others.

Our website may use cookies and similar technologies to improve functionality, understand how visitors use our website, and improve our services.

Cookies may collect information such as your preferences, browsing activity, device type, and general website usage.

You can adjust your browser settings to refuse or limit cookies. Some website features may not function properly if cookies are disabled.

If you choose to receive communications from us, we may send you updates about Media Setroom, studio availability, new services, promotions, events, or other relevant information.

You can unsubscribe from marketing communications at any time by following the unsubscribe instructions provided in the communication or contacting us directly.

We retain personal information only for as long as reasonably necessary to provide our services, maintain business and financial records, resolve disputes, comply with legal obligations, and protect our legitimate business interests.

When information is no longer required, we may securely delete or anonymize it.

Depending on applicable privacy laws, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information where legally permitted
• Withdraw consent where processing is based on consent
• Opt out of marketing communications
• Ask questions about how your information is collected and used

To exercise any applicable rights, please contact us using the details provided below.

Our website may contain links to third-party websites, social media platforms, booking services, payment providers, or other external services.

Media Setroom is not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing personal information.

Our services are intended for general audiences and are not specifically directed at children. We do not knowingly collect personal information from children without appropriate consent where required by law.

We may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology, or legal requirements.

When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically.

If you have questions about this Privacy Policy, how we handle your information, or your privacy rights, please contact Media Setroom.

We’re committed to creating a space where you can focus on what matters most—bringing your ideas to life.